Care Quality Commission Rates Digital GP Centre in Birmingham ‘Outstanding’
The CQC rated the South Doc Services Limited as ‘outstanding’ in a report on 11 July. The service operates virtual primary care services for the MyHealthcare GP federation, functioning at several hubs across Birmingham with more than 47 GP practices under its umbrella catering to around 300,000 registered patients. The report praised how the “service used technology to improve treatment and to support patients’ independence”. Each of its practice has complete access to the Virtual Centre, based at West Heath Medical Centre, inspected by the CQC in April 2018. The digital service is available throughout the week for patients to book telephonic or video consultations with a GP, a nurse or a prescribing pharmacist. It also includes an app for patients and a prescription ordering department (POD) accessible over the telephone. The CQC also commended the provider’s MyHealthcare Patient App, which offers chronic diseases and lifestyle management. The app stores patients’ reco...